FAQ

Frequently Asked Questions (FAQ)

We’ve compiled answers to some of the most common questions about our products and services to help you with a smooth shopping experience. If you need further assistance, don’t hesitate to contact us!

1. What types of products do you sell?
At Celmme, we offer a wide range of premium aromatherapy products, including essential oils, reed diffusers, car diffusers, and scented candles. Each product is crafted with natural ingredients to help enhance your environment and promote relaxation.

2. How long do your diffusers and candles last?

  • Reed Diffusers: Our reed diffusers are designed to last up to 120 days, depending on the size and usage.

  • Scented Candles: Our candles typically burn for 22–24 hours, providing a long-lasting and aromatic experience.

3. Are your products safe for pregnant women and children?
Yes, all our products, including essential oils and diffusers, are safe for use around pregnant women and children, though we always recommend a consultation with your healthcare provider before use.

4. How do I use your essential oils?
For best results, add a few drops of essential oil to a diffuser with a water-to-oil ratio of 50:1. For example, add 1ml of essential oil to 50ml of water. You can also add a few drops to your daily moisturizer or bath water for a soothing experience.

5. Do you offer gift sets?
Yes! We offer beautifully packaged gift sets, perfect for any occasion. Whether it’s a birthday, anniversary, or holiday, our gift sets are a thoughtful and relaxing gift option.

6. Do you ship internationally?
Currently, we only offer shipping within Australia. We hope to expand our shipping options in the future.

7. How do I contact customer support?
You can reach our customer support team by email at [email protected], or by phone at +61 412 983 456. We're here to assist you with any questions or concerns.

8. What if my product is damaged or defective?
We take great care in packaging our products, but if your order arrives damaged or defective, please contact us immediately with your order number and a photo of the item. We will help you with a return, replacement, or refund.

9. Can I return or exchange my product?
We accept returns and exchanges within 30 days of purchase. Products must be unused and in their original packaging. Please reach out to our customer service team to initiate a return or exchange.

If you have any other questions, feel free to contact us at [email protected]. We’re happy to assist you!