Return and Refund Policy

Return and Refund Policy

At Celmme, we prioritize your satisfaction and strive to offer an easy and hassle-free shopping experience. If you're not completely satisfied with your purchase, we provide a simple return and refund policy to make your experience more enjoyable.

  1. Return and Exchange Window
    We offer a 30-day return and exchange policy from the date you receive your order. Whether you're returning or exchanging an item, the process is straightforward and customer-friendly.

  2. No Fees for Returns and Exchanges
    We believe in providing a risk-free shopping experience, so we offer no fees for returns or exchanges within the 30-day window. We want you to feel confident and happy with your purchase, and we’re here to assist with any changes you may need.

  3. Shipping Costs for Returns

  • If the item is faulty or incorrect: We will cover the return shipping costs, ensuring that you do not incur any additional charges for items that were damaged or not as described.

  • If the return is due to a change of mind or other reasons: We will still cover the return shipping costs for returns made within 30 days, so there are no costs to you.

  1. How to Return or Exchange
    To initiate a return or exchange, please follow these simple steps:

  • Contact Us: Email our customer service team at [email protected], or call us at +61 412 983 456. You can also visit us at:

    Address: 50/72 Edward St, Pyrmont NSW 2009, Australia

  • Provide Your Order Information: Let us know your order number, the items you wish to return or exchange, and the reason for the return.

  • Pack Your Return: Ensure the items are unused, undamaged, and in their original packaging. If the item is not in its original condition, we may not be able to process the return.

  • Send It Back: Once your return is approved, we’ll provide instructions on how to return the item. We will arrange for return shipping at no cost to you.

  1. Refund Processing
    Once we receive your returned item(s), we will process your refund within 7-10 business days. Refunds will be issued to the original payment method, and you will receive a confirmation email once the refund is processed.

  2. Non-Refundable Items
    For hygiene and safety reasons, certain items are non-refundable, including:

  • Opened or used candles, essential oils, or personal care items.

  • Any items that have been damaged due to improper use.

  1. Contact Us for Assistance
    Our customer service team is here to help if you have any questions or concerns about your return. Please don't hesitate to contact us:

  • Email: [email protected]

  • Phone: +61 412 983 456

  • Address: 50/72 Edward St, Pyrmont NSW 2009, Australia

At Celmme, we are committed to your satisfaction, and we want to ensure you are happy with every purchase. If you need assistance with a return or refund, we're here to help every step of the way.