Payment Terms

Payment Terms

At Celmme, we aim to make your shopping experience secure and convenient. Below are our payment terms, outlining the available payment methods and important details regarding payments.

  1. Accepted Payment Method

We currently accept PayPal for all payments. PayPal provides a fast, secure, and convenient method for online payments.

You can pay through your PayPal account, which is linked to various funding sources, including bank accounts and PayPal balance.

PayPal is trusted for its advanced security measures, protecting your payment details throughout the transaction process.

  1. Payment Security

Your security is our top priority. All transactions are processed securely through PayPal’s encrypted platform, which ensures that your payment details remain private and protected.

Celmme does not store or have access to your payment information.

PayPal uses SSL encryption to safeguard your personal and financial data during payment processing.

  1. Payment Confirmation

Once your payment is processed successfully, you will receive a confirmation email containing your order details. If you don't receive this email within a few minutes, please check your spam or junk folder. Should you still not find it, feel free to contact us at [email protected].

Order Confirmation: A detailed breakdown of the products purchased and the estimated delivery date.

Receipt: A digital payment receipt will be available in your PayPal account.

  1. Order Processing and Shipping

After your payment is confirmed, we will proceed with order processing. Orders are typically processed within one business day.

Ensure your payment is completed successfully to avoid delays in order processing. Orders placed without confirmed payments will not be processed.

  1. Currency

All transactions on celmme.store are conducted in Australian Dollars (AUD). If you're shopping from outside Australia, PayPal will handle the currency conversion.

The exchange rate applied by PayPal may vary from market rates, as PayPal applies its own conversion policies.

  1. Payment Issues

If you encounter any problems completing your payment, please check the following:

  • Ensure your PayPal account is active and contains sufficient funds or a linked bank account.

  • Verify that your PayPal account information is up-to-date.

If you're still facing issues, feel free to reach out to us at [email protected], and we will assist you.

  1. Refunds and Cancellations

In case of cancellations or returns, all refunds will be issued to your PayPal account. Refund processing may take a few days, depending on PayPal’s processing times.

Refunds for cancellations or returns will be sent to the PayPal account used for the original payment.

If payment fails, your order will not be processed. You can try again or contact our support team for help.

  1. Taxes and Duties

Prices listed on our site include applicable taxes within Australia. For international orders, please note that customs duties and taxes might apply, and these are the responsibility of the customer.

Import Duties & Taxes: These charges are determined by your country's customs department and are not included in the listed price.

Shipping & Handling Fees

  1. Customer Support

If you need assistance, contact us at: [email protected]